Returns & Exchanges

At Lane Southern Orchards, we take pride in the quality of our farm-fresh products and want you to be completely satisfied with your order. Due to the perishable nature of our fruit and gourmet foods, we offer replacements or refunds for any items that arrive damaged or fail to meet our high quality standards.

1

Inspect Your Delivery

Upon arrival, please immediately inspect your package and refrigerate any perishable items to maintain peak freshness.

2

Document Issues

If your order is damaged or unsatisfactory, please take clear photos of the product and the shipping label within 48 hours of delivery.

3

Contact Customer Care

Email our support team with your order number and photos so we can evaluate the condition of your shipment.

4

Resolution Process

Once reviewed, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost to you.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing